queenbet Privacy Policy – How We Handle Your Personal Data
Last updated: June 2025. At queenbet, we believe that every Filipino player deserves to know exactly how their personal information is collected, used, stored, and protected. This Privacy Policy explains our data practices in plain, straightforward language so you can make informed decisions about your account. By registering and using our platform, you agree to the collection and use of your information as described in this document. We encourage you to read this page carefully and to contact us if you have any questions about how we handle your data.
What Information Do We Collect?
When you create an account on queenbet, we collect personal information that is necessary to verify your identity, process your transactions, and deliver a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for account verification. We also collect the Philippine Peso payment details you provide when making deposits or requesting withdrawals, such as your e-wallet account number or bank account details registered in your name — we never store full card numbers or full bank credentials on our servers. In addition to account information, we automatically collect certain technical data when you access our platform, including your IP address, device type, operating system, browser version, and mobile carrier information. Usage data such as your login timestamps, pages visited, games played, bet history, and session duration is also recorded to help us improve platform performance and detect unusual activity.
queenbet does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect information about your race, religion, political views, or health status. All data collection practices on our platform are governed by applicable data privacy regulations in the Philippines, and we only request information that is directly relevant to delivering our services to you. If you contact our support team by email, we will also retain the content of that correspondence to help resolve your query efficiently.
Why Do We Use Your Personal Data?
The personal information we collect is used exclusively to operate and improve the queenbet platform and to comply with our legal obligations. Your account information is used to create and manage your player account, verify your age and identity, process deposits and withdrawals in Philippine Peso, and communicate important account-related updates to you. Bet history and session data help us personalise your experience, recommend relevant games, and send you promotional communications where you have opted in to receive them. We also use your data to monitor for fraudulent activity, enforce our Terms and Conditions, and respond to responsible gaming requests such as self-exclusion or deposit limit adjustments.
From a compliance standpoint, queenbet is required to retain certain transaction records and identity verification documents for a defined period under applicable Philippine financial regulations and anti-money laundering obligations. We may also use aggregated, anonymised data — which cannot be traced back to any individual — for statistical analysis, product development, and business reporting. We will never use your personal data for purposes that are incompatible with the reasons for which it was originally collected, and we will always inform you if the purpose of processing changes in a material way.
- Account creation, verification, and management.
- Processing deposits and withdrawals in PHP through supported local payment channels.
- Customer support and resolution of account queries.
- Fraud detection, security monitoring, and AML compliance.
- Platform analytics and product improvement.
- Sending promotional offers and platform updates where consent has been given.
Cookies and Tracking Technologies
queenbet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions. Cookies are small text files stored on your device by your browser when you visit our website. Some cookies are strictly necessary for the platform to work — for example, session cookies that maintain your login state — while others are used to analyse how players interact with our pages so we can identify and fix usability issues. We also use cookies to prevent fraudulent activity and to detect multiple accounts originating from the same device.
You have the right to control how cookies are stored on your device. Most browsers allow you to block or delete cookies through their settings menu, though doing so may affect your ability to access certain features of the queenbet platform, including the ability to remain logged in across sessions. We do not use third-party advertising cookies or share cookie data with external advertising networks. Analytics cookies we use are limited to first-party tools operated under strict data security controls. By continuing to use the queenbet platform after being informed of our cookie use, you consent to the placement of necessary and analytics cookies as described in this policy.
Data Storage, Security, and Retention
All personal data collected by queenbet is stored on secure servers protected by industry-standard encryption, access controls, and firewall systems. Data in transit between your device and our platform is protected using TLS (Transport Layer Security) encryption, ensuring that your login credentials, payment details, and account information cannot be intercepted by unauthorised parties. Access to stored personal data is restricted to authorised personnel only and is subject to strict internal security policies, with access logs reviewed regularly by our security team.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal obligations under Philippine data privacy law and financial regulations. Transaction records and identity verification documents are retained for the minimum period required by law, after which they are securely deleted or anonymised. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where data is needed to resolve ongoing disputes or support an active investigation. queenbet takes data security seriously and will notify you promptly in the unlikely event of a data breach that may affect your personal information.
Do We Share Your Data With Third Parties?
queenbet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with a limited set of trusted service providers who assist us in operating the platform — such as payment processors that handle PHP transactions, identity verification service providers, and technology infrastructure partners. All such third-party providers are contractually required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law, and they are not permitted to use your data for their own independent purposes.
We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts if we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of queenbet, our players, or the general public. In the event that queenbet undergoes a corporate restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will inform you of any material change to how your data is shared before it takes effect, to the extent permitted by applicable law.
Your Rights as a queenbet Player
As a registered player on queenbet, you have a set of important rights regarding your personal data under applicable Philippine privacy legislation. You have the right to request access to the personal information we hold about you, to receive a copy of that data in a portable format, and to request corrections if any of the information we hold is inaccurate or out of date. If you believe that your data has been processed unlawfully or that we no longer have a legitimate reason to retain it, you have the right to request its deletion, subject to any legal retention obligations that may apply.
You also have the right to withdraw consent for any data processing that is based on consent — such as receiving promotional communications — at any time, without affecting the lawfulness of processing that occurred before the withdrawal. To exercise any of these rights, simply contact our support team at [email protected] with a clear description of your request, and we will respond within a reasonable timeframe. We may need to verify your identity before actioning any data rights request to protect against unauthorised access to another player's information. If you are unsatisfied with how we handle your request, you may escalate your concern to the relevant data protection authority in the Philippines. For additional guidance on responsible use of our platform, visit our Responsible Gaming page.
Protection of Minors and Policy Updates
queenbet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, and our registration process requires all users to confirm that they meet the minimum age requirement before creating an account. If we become aware that a minor has provided us with personal information or has created an account, we will immediately suspend that account and delete all associated data without delay. Parents and guardians who believe that a minor in their household may have accessed queenbet are encouraged to contact us immediately at [email protected] so that we can take prompt action. We also recommend that parents use available device parental controls and internet filtering tools to prevent underage access to online gaming platforms.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email. Your continued use of the queenbet platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your privacy. If you have any questions about this policy or how your data is handled, please contact our team at [email protected] or visit the FAQ page for more information.
Questions About Your Privacy on queenbet?
Our support team is ready to help with any data-related queries, account verification questions, or requests to access, correct, or delete your personal information. You can also explore our FAQ for quick answers, or head to the registration page to start your journey on the Philippines' most trusted mobile gaming platform — all transactions in Philippine Peso, all fully secured.